AcneScore - Frequently Asked Questions (FAQ)

1. What is AcneScore?

AcneScore is a skin tracking and informational mobile application that provides automated facial analysis, food analysis, and personalized skin insights based on user-submitted data. AcneScore is designed to help users monitor visible skin patterns and potential lifestyle correlations over time.

2. Is AcneScore medical or dermatological advice?

No. AcneScore does not provide medical, dermatological, nutritional, or professional healthcare advice. All content, scores, recommendations, and insights are for informational and educational purposes only. AcneScore does not diagnose, treat, cure, or prevent any disease or medical condition. Always consult a licensed physician or qualified healthcare provider regarding medical concerns.

3. How does the facial analysis work?

The app uses automated image processing technology to analyze visible skin characteristics such as:

• Acne presence
• Redness
• Oil appearance
• Pore visibility
• Surface-level irregularities
• Results are generated algorithmically and may vary based on lighting conditions, camera quality, face positioning, and environmental factors. Accuracy is not guaranteed.

4. What is an AcneScore?

The AcneScore is a proprietary scoring system generated by automated analysis. It is intended for tracking visible changes over time and does not represent a medical evaluation. The score may fluctuate due to lighting differences, hormonal changes, skin hydration levels, and user lifestyle changes.

5. How does food scanning work?

Food scanning analyzes visible food items and/or ingredients and flags potential acne-triggering or inflammation-associated foods based on general nutritional research. Results are informational only and are not medical or dietary prescriptions. Individual reactions to food vary significantly.

6. How long does it take to see skin improvements?

Skin improvement timelines vary by individual. Visible changes may take several weeks or months. AcneScore does not guarantee specific results.

7. Are results guaranteed?

No. Results depend on numerous individual factors including genetics, hormones, environment, skincare habits, and overall health. AcneScore makes no guarantees regarding skin outcomes.

8. Is my data secure?

We implement commercially reasonable safeguards to protect user data. However, no digital system is 100% secure. By using the app, you acknowledge and accept inherent risks associated with digital data storage. Please review our Privacy Policy for full details.

9. Who can use AcneScore?

Users must be at least 13 years old. Users under 18 must have parental or guardian permission. By using the app, you represent that you meet eligibility requirements.

10. Does AcneScore replace a dermatologist?

No. AcneScore is not a substitute for professional medical advice, diagnosis, or treatment. If you have severe acne, cystic acne, painful lesions, scarring concerns, or worsening skin conditions, consult a licensed healthcare provider.

11. Subscription & Payments

• Certain features require a paid subscription.
• Subscriptions automatically renew unless canceled.
• Subscriptions are managed through Apple App Store or Google Play.
• Subscriptions must be canceled through your platform account settings.
• AcneScore does not process subscription cancellations directly.

12. Technical Issues

• For best scan accuracy: use bright, even lighting.
• Remove heavy makeup.
• Keep camera lens clean.
• Center your face within the frame.
• Avoid filters.
• If issues persist, contact support@acnescore.app.

13. Limitation of Liability

To the fullest extent permitted by law, AcneScore and its owners, operators, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from use of the app. Use of the app is at your own risk.

14. Changes to This FAQ

We may update this FAQ at any time. Continued use of the app constitutes acceptance of any changes.